Help and Information
Terms and Conditions
Thank you for visiting Relicantiques.com. We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. Relic Antiques provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may "bookmark" a particular portion of relicantiques.com and thereby bypass this agreement, your use of this site still binds you to the terms. Since Relic Antiques may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at firstname.lastname@example.org.
SECTION 1- LEGAL INFORMATION
This website is expressly owned and operated by Relic Antiques, LLC. The mailing address for Relic Antiques is 1865 Union Ave, Sheriden, CO, 80110. Unless otherwise noted, all design and content featured on relicantiques.com, including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property owned, controlled, and licensed by Relic Antiques. This website in its entirety is protected by copyright and applicable trade dress. All rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial is prohibited without the prior written permission of Relic Antiques. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Relic Antiques. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title,or interest in those materials will be transferred to you.
SECTION 2 – LIMITATION OF LIABILITY
Given the unpredictability of technology and the online environment, Relic Antiques does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Relic Antiques shall not be liable for damages of any kind related to your use of or inability to access this website.
SECTION 3 – INACCURACIES
We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on relicantiques.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Relic Antiques product is listed at an incorrect price due to photo-graphical error, typographical error or error in pricing information from our suppliers, Relic Antiques shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Relic Antiques shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Relic Antiques shall issue a credit to your credit card account in the amount of the incorrect price.
SECTION 4 – AVAILABILITY
At relicantiques.com, we go out of our way to create the kind of distinctive collection for which the Relic Antiques aesthetic is recognized. Please understand that many of our featured items are offered in limited quantities, and because of their limited availability, stock may not be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on relicantiques.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at email@example.com.
SECTION 5 – PRODUCT INFORMATION
The prices displayed on the website are quoted in U.S. Dollars.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
SECTION 6 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Relic Antiques, its officers, directors, employees, agents, licencors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
SECTION 7 – CORRESPONDENCE
Although we will make every effort to respond quickly to applicable email messages and social media outlets (Instagram, Facebook, etc.), relicantiques.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feed-back regarding relicantiques.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through relicantiques.com shall become and remain the property of Relic Antiques. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
We work with multiple national shipping and freight companies. We can arrange for cost-effective shipping or white glove delivery services.
Please contact us for a shipping or frieght estimate.
All shipping and delivery times are estimates subject to shipping vendors availability and lead times. Once your item(s) has shipped, we cannot make changes to the order. If the item is delayed but in production it cannot be canceled.
If you refuse your order due to damage, the piece will be brought back to the local delivery terminal. Furniture that is refused due to non-damage or defect related feedback will be issued store credit as a refund less the original handling fee charges and a 20% restocking fee.
If you receive a freight item with a required signature, please inspect the packaging and open your package immediately (BEFORE SIGNING) to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged.”
NOTE: If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item’s arrival may be declined.
NOTE: If you arrange to pick up your item from our warehouse, you forfeit the right to claim any damage on your item with Relic Antiques.
NOTE: Different computers and web browers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. Similarly, all items made from natural products (including but not limited to: wood, marble, limestone, alabaster, glazed ceramic, etc.) will have natural variations and no two items will look identical. These variations are expected and will NOT be considered defects, damages, or incorrect items.
GENERAL RETURN POLICY
Our design team at Relic Antiques has hand selected these products because we love them, but we understand that you may need to make a return.
Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping, handling and a 20% restocking fee. Please allow 5-10 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-10 business days for the refund to post back to your account. Please send to:
c/o Returns Department
1865 West Union Ave.
Englewood, CO 80110
Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, backorder dates are subject to change based on the production timeline. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. If a defect is discovered and/or delivery is refused, please contact our Customer Service team within 48 hours.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: Relic Antiques, 1865 West Union Ave, Englewood, CO 80110
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - WEBSITE
Our online store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Djuna [Re: Privacy Compliance Officer] Relic Antiques, 1865 West Union Ave, Englewood, CO 80110